Not happy with your order? No problem. Return unworn items within 30 days for a full refund or exchange.
Returns Policy
We want you to be completely happy with your purchase. If for any reason you're not, you can return items within 30 days of delivery for a refund or exchange, provided they meet the conditions below.
Conditions for Returns
- Items must be unworn, unwashed and in original condition with all tags attached
- Items must be returned in their original packaging where possible
- Proof of purchase (order confirmation email) is required
Items that have been personalised (printed names, numbers, embroidered badges, etc.) cannot be returned unless they are faulty or incorrect. Please double-check all customisation details before placing your order.
How to Return an Item
- Contact us — Get in touch via email or phone to let us know you'd like to make a return. Include your order number and the items you wish to return.
- Pack it up — Place items in their original packaging (or suitable alternative) and include your order reference inside the parcel.
- Post it back — Send the parcel to the address we provide. We recommend using a tracked delivery service for your protection.
- Refund processed — Once we receive and inspect your return, we'll process your refund within 5–7 working days to your original payment method.
Exchanges
Need a different size? We're happy to exchange items subject to availability. Contact us to arrange an exchange — we'll reserve the replacement item while your return is in transit.
Faulty or Incorrect Items
If you've received a faulty or incorrect item, please contact us immediately. We'll arrange a free return and send the correct item or issue a full refund, including any original delivery charges.
Return Postage
Return postage is the customer's responsibility unless the item is faulty or we've made an error. We recommend using a tracked service as we cannot be held responsible for items lost in transit.
Questions?
If you have any questions about returns or exchanges, please get in touch. We're here to help and will do our best to resolve any issues quickly.